Itamar Medical is a medical technology company focused on the development, manufacturing and sales of medical device products developed for home sleep apnea diagnostic and management.
As a Customer Support Lead, you are the owner of Itamar Medical support activities covering EMEA and APAC regions, including customers, sales reps, and clinicians, while assisting them with customer service questions and technical troubleshooting issues.
Responsibilities:
• Provide customer service and technical support for Itamar Medical products and services.
• Troubleshoot, research, and respond to inquiries in a timely, professional manner which meets high-quality, productivity and performance standards.
• Take ownership of customers issues and follow problems through to resolution.
• Work with a diverse design and production teams to investigate, assess and resolve issues.
• Data analysis of customer issues and drive corrective and preventive actions.
• Keep accurate records and document actions and discussions.
• Provide training and educate customers about Itamar Medical products and services.
• Retain customers through great customer experience and technical support.
Requirements:
- 3+ years of experience as a customer support lead.
- Technical education and background (Windows troubleshooting/SQL experience a plus).
- Experience with medical device products.
- Experience with CRM system (Salesforce a plus).
- Strong client-facing and communication skills in English both verbal and written.
- Strong analytical and reasoning skills to effectively troubleshoot issues.
- Highly organized person with exceptional attention to details, ability to multi-task and work under pressure.
- Quick learner with the ability to understand a wide range of issues and topics.
- Self-motivated professional and a high-energy who is excited to be a part of a dynamic team.
- Flexible work hours to support global activity as needed.
Please send resume and cover letter to [email protected]