As a Technical Lab Support Consultant, you are part of the Itamar Medical team that supports our customers, sales reps, and clinicians, fixing our equipment of minor errors. The Technical Lab Support Consultant will review and repair devices. The Technical Lab Support Consultant will also take inbound phone calls to assist with customer service questions and technical troubleshooting issues. We are looking for a high-energy, self-motivated professional who is ready to join our team.

Responsibilities:

  • Provide customer service and technical support of all Itamar Medical products and services.
  • Receive incoming phone calls and emails - troubleshoot, research and respond to inquiries in a timely, professional manner which meets high-quality, productivity and performance standards.
  • Work with a diverse team to investigate, assess and resolve issues in accordance with established guidelines and policies. Inform Customer Service Manager of all unresolved issues.
  • Keep accurate records and document actions and discussions.
  • Understand and educate customers about all Itamar Medical products and services.
  • Retain customers through superior customer service and technical support.
  • Complete minor repairs on Itamar devices with training.
  • Lead and partner projects to improve Customer Support.

Requirements:

  • Three years working as a customer support representative
  • Two years of technical support experience
  • Excellent verbal and written skills
  • Experience with industry standard applications (MS Office, Internet Explorer, Google Chrome, Remote Support Tools, Windows, SQL, Salesforce)
  • Strong analytical and reasoning skills to effectively troubleshoot issues over the phone·
  • Highly organized person with exceptional attention to detail, ability to multi-task and work under pressure
  • Someone who is a quick learner with the ability to understand a wide range of issues and topics
  • Ability to work independently but who is excited to be a part of a dynamic team
  • Salesforce experience
  • Ability to communicate technical issues in a way that is understandable to non-technical customers
  • College degree, technical education, job experience or a combination of both
  • Ability to work between the hours of 7:00am and 8:00pm

Qualifications/Required Skills:

To perform this role successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. It is understood by Employee that if he/she is requesting/ will need special accommodations to perform duties, it is their responsibility to inform Itamar Medical Human Resources and/or ADP immediately.

  • Employee is continuously required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk or hear (up to 98% of an average 8-hour day).
  • The employee must occasionally lift or move up to 20 pounds (up to approximately 5% of an average 8-hour day).
  • This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.
  • Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
  • This job must use ergonomic tools and correct posture along with correct procedures for lifting, bending, squatting, carrying, pulling and reaching.
  • Digital dexterity and hand/eye coordination in operation of office equipment.
  • Ability to speak to and hear customers and/or other employees via phone or in person is required.
  • Body motor skills enough to enable incumbent to move from one office location to another.

Travel:

This position does not include travel outside of the possible short (local) trips to the bank and/or Postal Service, etc.

Supervisory Reports:

This position does not have direct reports.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Itamar is an equal opportunity employer. Applicants for employment will receive consideration without unlawful discrimination based on race, color, religion, creed, national origin, sex, age, disability, marital status, domestic partner status, sexual orientation, genetic information, citizenship status or protected veteran status.

About Itamar Medical:

Itamar® Medical, Inc. is a fully owned subsidiary of Itamar® Medical Ltd. We are pioneers in creating and developing the PAT® signal technology which provides a non-invasive window to the cardiovascular and autonomic nervous system, allowing the monitoring and measurement of critical patient information such as sleep disorders and cardiovascular health. The company’s US Headquarters is based in Atlanta, GA. Established in 1997, Itamar® Medical Ltd., is a public (TASE\NASDAQ: ITMR), rapidly-growing medical technology company building its presence and footprint in multiple medical disciplines.

WatchPAT is an FDA- cleared portable diagnostic device that uniquely uses finger-based physiology and innovative technology to enable simple and accurate Obstructive Sleep Apnea (OSA) testing while avoiding the complexity and discomfort associated with traditional air-flow based systems.

You have a unique opportunity to work with a world leader in the cardiology/electrophysiology medical field.

To apply, click here

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