The position will be responsible for handling a variety of projects to support and improve the organizations internally developed cloud platform. To be successful in this position, person must be able to handle both the professional level (i.e. support the US team with all IT issues) as well as apply Itamar Medical IT procedures and regulations in the day to day conduct with customers. The person holding the position will report to our Director of Software Solutions.

Primary Responsibilities and Duties:

  • • Serve as the first point of contact for Itamar employees and customers seeking technical assistance.
  • • Aid employees and customers in the use of our proprietary platforms.
  • • Diagnosis new issue and document findings.
  • • Aid customers in pre-install planning process, security evaluations and deployment
  • • Record events and problems and their resolution in IT task system.
  • • Monitor cloud platform and report issues.
  • • Perform routine preventative maintenance on equipment
  • • Assist customers and field staff with periodic updates to locally installed software components.
  • • Applying company’s IT regulations & procedures and monitoring compliance.
  • • Responsible for communication solutions that involves IT.
  • • Report relevant IT issues to company’s IT manager.
  • • Other job duties as assigned by management.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • • Strong computer troubleshooting and critical thinking skills
  • • Professional troubleshooting knowledge of windows in an enterprise setting
  • • Previous experience as a systems administrator
  • • Strong understanding of computer security concepts
  • • Experience with enterprise software security reviews
  • • Ability to quickly adapt and respond to job, environmental, and industry changes.
  • • Strong customer service skills, with excellent written & verbal communication skills.
  • • ndependent - can learn and gain new knowledge on their own.
  • • Must be able to communicate effectively & maintain professional conduct.
  • • Organized, self-starter with the ability to handle several tasks and prioritize workload with minimal supervision.
  • • Able to work longer hours or after hours to support company needs if they arise.
  • • Travel up to 10%.

Experience and Education Requirements:

  • • BSc Degree (computer science) – preferred
  • • 2 years’ experience in software support.
  • • Proven experience as help desk or IT support for at least 3 years.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • • The employee is required to sit – perhaps at long intervals of time
  • • The employee is required to work on computer for long intervals
  • • The employee is required to talk on the phone for long intervals

Supervisory Reports:

This position has no direct supervisory responsibilities.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Itamar is an equal opportunity employer. Applicants for employment will receive consideration without unlawful discrimination based on race, color, religion, creed, national origin, sex, age, disability, marital status, domestic partner status, sexual orientation, genetic information, citizenship status or protected veteran status.

About Itamar Medical:

Itamar® Medical, Inc. is a fully owned subsidiary of Itamar® Medical Ltd. We are pioneers in creating and developing the PAT® signal technology which provides a non-invasive window to the cardiovascular and autonomic nervous system, allowing the monitoring and measurement of critical patient information such as sleep disorders and cardiovascular health. The company’s US Headquarters is based in Atlanta, GA. Established in 1997, Itamar® Medical Ltd., is a public (TASE\NASDAQ: ITMR), rapidly-growing medical technology company building its presence and footprint in multiple medical disciplines.

WatchPAT is an FDA- cleared portable diagnostic device that uniquely uses finger-based physiology and innovative technology to enable simple and accurate Obstructive Sleep Apnea (OSA) testing while avoiding the complexity and discomfort associated with traditional air-flow based systems.

You have a unique opportunity to work with a world leader in the cardiology/electrophysiology medical field.

To apply, click here